Privacy policy
This policy explains what personal information Landlord Friendly collects through this website, why, and what your rights are.
Last updated 25 October 2026.
Who we are
Landlord Friendly is a trading name of David West, a sole trader based in County Durham, England. David West is the data controller for the information described here. You can contact us at hello@landlordFriendly.co.uk.
What we collect
When you join early access
Your name, email address, and optionally your phone number, plus the answers you give about your properties, how you keep records now, what you'd find useful, and any comments.
When you contact us
Your name, email address, phone number if you give it, the reason for contacting us, your preferred call-back time and your message.
Technical information
When you submit a form, we record your IP address alongside it to help prevent spam and abuse.
Visit counting
We count visits to our pages to see which guides are useful. This uses no cookies and stores no IP addresses. Each visitor is turned into a code that changes every day, so we can't recognise you from one day to the next. We also record the page visited, the website you came from, and whether you used a phone or a computer.
How we use it
- To reply to your questions and requests, including call-backs.
- To invite you to early access and tell you about Landlord Friendly, including the founding landlord offer.
- To understand what landlords need, so we build the right features.
- To keep the website secure and free of spam.
Our lawful basis is your consent when you join the early access list, and our legitimate interests in replying to messages, improving the website and keeping it secure. You can ask us to stop contacting you at any time, and every email we send tells you how.
Who we share it with
We never sell your information. We only share it with the services we need to run this website:
- Krystal Hosting, a UK company, which hosts the website, database and email.
- Google Fonts, which supplies the typeface used on our pages. Your browser connects to Google to download it, which shares your IP address with Google.
- WhatsApp, if you choose to message us there. WhatsApp's own privacy policy applies to those messages.
How long we keep it
- Early access list: until you ask us to remove you, or two years after we last contacted you, whichever comes first.
- Contact messages: up to two years, so we can follow up on earlier conversations.
- Visit counts: kept as anonymous statistics.
Cookies
We use one essential cookie, which keeps our forms secure while you fill them in. It expires when you close your browser. We don't use advertising or tracking cookies.
Your rights
Under UK data protection law, you can ask us to:
- give you a copy of the information we hold about you
- correct anything that's wrong
- delete your information
- stop contacting you, or stop using your information in a particular way
Email hello@landlordFriendly.co.uk and we'll respond within one month. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office.
When the software launches
Once Landlord Friendly is available, a separate privacy notice and data processing terms will explain how we handle the property, tenant and financial information you store in it.